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A Good Soldier

A Good Soldier

I first wrote this in 2009 as the country was just emerging from the depths of the Great Recession. Although the pandemic has been vastly different,...

Your Voice Matters

Your Voice Matters

With all the pressures of late—the long tail of the pandemic, advertiser fits and starts, new office structures, team dynamics including recruitment...

Co-Worker Teaching Moments

Co-Worker Teaching Moments

As we start bringing our teams back to the office, here are some thoughts to consider. During this lengthy pandemic selling situation, I have...

Don’t Talk Your Way Out of a Sale

Don’t Talk Your Way Out of a Sale

When I was seven years old, I watched an encyclopedia salesperson turn a guaranteed “yes” into an emphatic “NO!” (For non-boomers reading this, an...

Don’t Let Bad Thoughts Linger

Don’t Let Bad Thoughts Linger

“Every adversity, every failure, and every heartache carries with it the seed of an equivalent or a greater benefit.” -Napoleon Hill (author of...

I’d Like Your Advice…

I’d Like Your Advice…

You’ve just finished a sales meeting in which you made a significant change to the format, or delivered a recap to your General Manager or boss. You...

Real-life Reputation Management Story

Real-life Reputation Management Story

Are your clients concerned about their online reviews—or lack of them? If not, they should be. Key statistics from the 2020 Local Consumer Review...

Ready to Sell Face-to-Face Again?

Ready to Sell Face-to-Face Again?

As  things begin to open up in many places, more and more sellers will be heading back to the office and back out on in-person calls. Many have not...

The BEST Time to Cold Call

The BEST Time to Cold Call

What is the best time for sellers to make outbound sales calls? CRM company Salesmate analyzed 12,480 sales phone calls—they say Wednesday is the...

The Virtual Ride-a-Long

The Virtual Ride-a-Long

When diagnosis and presentation calls were mostly done in-person, our consultants and your sales leaders would ride in the car to and from...

“The Great Resignation”

“The Great Resignation”

According to recent surveys, anywhere from 25% to 40% of workers are thinking about quitting their jobs. It’s what economists are calling “The Great...

OTT, CTV, VOD …

OTT, CTV, VOD …

OTT.  It’s the acronym our sellers love to use to show we’re “with the times,” whether the seller fully understands the platform or advertiser...

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