When I’m dealing with a difficult situation, I need to focus my energy away from the negative to the positive.
I have been leading sales teams for much of my career. Which means I have been telling people what to do for over 20 years. As a JDA.media Senior Marketing Consultant, I have no power. I can’t tell anyone to do anything—except myself.
In every situation, I have three clients to keep happy—management of the station, the salesperson, and the business owner we are trying to sell.
And sometimes large egos and massive-scale incompetence present themselves. These interactions are rare. Very rare. Out of 1,100 client meetings in six years, I can count fewer than 5 situations where the client was unbearable. 99.5% of the time things go well. But when the situation does happen, I don’t view it as horrible.
As you might imagine (or relate), being a self-assured person and “the boss” for so long, my initial reaction is to fight back and tell the disrespectful and disruptive person to go fly a kite.
I don’t do that. I see it for what it is—another opportunity for me to work on my craft. To hone my skills. To practice patience, humility, and focus.
Because I am in the presence of a double rainbow. I need to be awed and inspired by its existence.
If you are ever in a situation where the other person you are dealing with is off the charts intolerable, see it as an opportunity to learn. Let the situation inspire you to be your best self in that moment.
You are witnessing a double rainbow … all the way…