by Jim Doyle | Mar 22, 2020 | Coronavirus Crisis, Prime Time
By Jim Doyle and Angela Betasso. As the news stories continue to outline a world very different from what any of us have ever seen, we wonder if it’s time for leaders in our business to take a longer view. In our UPGRADE Selling® training, we teach AE’s about the...
by Jim Doyle | Mar 16, 2020 | Coronavirus Crisis, Prime Time
I’ve been around our business for a lot of years. I’ve experienced downturns, gas shortages, the Great Recession, banking crises, and a whole bunch of car sales declines. However, I’ve never seen a time when consumer fear grew like it did this last week. Not...
by Jim Doyle | Mar 4, 2020 | Prime Time, Sales
Here’s the scene. It happens hundreds of times each week in your market. And, in every market. An account executive meets a client for the first time. Early in the meeting, often in the first minute or so, the client asks a really common question: “What have you got...
by Jim Doyle | Mar 4, 2020 | Prime Time, Recruiting
As our CEO, Angela Betasso, and I were planning our January Sales Manager’s Boot Camp, she made a great suggestion. Why don’t we start with the major issues impacting sales leaders and plan our agenda around those? So, that’s what we did. Making the list was pretty...
by Jim Doyle | Feb 17, 2020 | Prime Time
It’s called a service breakdown. That’s when some piece of the customer experience gets screwed up and the result is an unhappy customer and the possibility of someone no longer doing business with you. I’ve encountered a few of these recently and they remind me how...
by Jim Doyle | Feb 3, 2020 | OTT, Prime Time
There’s little debate that OTT will be a big part of our business going forward. As money follows eyeballs, having those solutions will likely be one of the keys to the long-term future of our business. We are the video experts, after all, and OTT is the perfect...