by Jim Doyle | Mar 4, 2020 | Prime Time, Recruiting
As our CEO, Angela Betasso, and I were planning our January Sales Manager’s Boot Camp, she made a great suggestion. Why don’t we start with the major issues impacting sales leaders and plan our agenda around those? So, that’s what we did. Making the list was pretty...
by Jim Doyle | Feb 17, 2020 | Prime Time
It’s called a service breakdown. That’s when some piece of the customer experience gets screwed up and the result is an unhappy customer and the possibility of someone no longer doing business with you. I’ve encountered a few of these recently and they remind me how...
by Jim Doyle | Feb 3, 2020 | OTT, Prime Time
There’s little debate that OTT will be a big part of our business going forward. As money follows eyeballs, having those solutions will likely be one of the keys to the long-term future of our business. We are the video experts, after all, and OTT is the perfect...
by Jim Doyle | Jan 20, 2020 | Prime Time
Here’s the scene. It happens hundreds of times each week in your market. And, in every market. An account executive meets a client for the first time. Early in the meeting, often in the first minute or so, the client asks a really common question: “What have you got...
by Jim Doyle | Dec 9, 2019 | Prime Time
At 26, I was a baby sales manager. I knew most of my sales staff before I joined the station because they had all been to training sessions I had conducted. So, they thought I’d be fun to work for. At first, I was anything but fun. I was the guy waiting by the door...
