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A letter to sales managers
Dear Sales Manager, I get it. These are very tough jobs, and they’re not likely to get easier in the future. That’s your opportunity. The great...
Customer service
I am a frequent flyer—almost 2 million miles on Delta, platinum status on American, even a bunch of flights each year on Southwest. And, I can tell...
Slow down to go fast!
I spent part of my Holiday break reading a great book called Tribe of Mentors by Tim Ferris. In the book, Ferris interviews top performers in...
New Year’s resolutions for GM’s
“If we fail to change the world goes on. We just become increasingly irrelevant.” -Dr. Jim Davis I’ve been spending the last few days working on...
A Holiday Story Worth Remembering
I first shared this story of an extraordinary Hertz employee in a Christmas 2004 issue of The Leaders Edge, the Jim Doyle & Associates...
Reducing Digital Churn
In the last year, we’ve been in lots of conversations with leaders about the high percentage of churn in many of our digital service businesses....
What this week’s earnings reports say to me
In headline after headline last week, we saw the publicly traded companies share their quarterly earnings reports, and there was a consistent...
Accidental raises and other comp plan mistakes
It happened this week. I was asked a question, yet again, that I probably hear 2-3x per month. “What are other stations doing with their comp plans...
The sales role of a TV General Manager
In today’s highly competitive TV sales environment, I believe that General Managers can no longer delegate the revenue responsibilities to sales...
Get out of the way
As we look to re-orient our sales organizations to be more focused on demand creation than on demand management, leaders at every level need to...
Is your sales manager good enough for our new business
My goal in these bi-weekly columns is to provide ideas about how TV leaders get ready for very different business. So I write about a lot of things,...
Are we honoring our real purpose?
Many years ago, I had a cottage (more like a shack) in a small coastal Maine town. Our small town had a General Store that was the gathering point...
A confused buyer buys nothing
I think we are inadvertently shooting our new business efforts in the foot by making the purchase decision more confusing. The result? Closing...
Is incremental change enough?
The outside speakers we bring in for our Sales Manager’s High Performance Boot Camp frequently say things that become a theme for the year. That was...
Getting honest feedback
So often I see, up close, the huge disconnect between what the field thinks is going on and what corporate believes is going on. I see TV groups...
Are you really listening?
I know a TV General Manager, now retired, who during his career worked directly for three of the biggest group heads in the TV business at three...
The New Business Commission Miss
This article is about a soapbox issue I’ve been focused on for much of the last year. It’s the glaring miss in your new business commission...
The MYTH of motivation
“Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them.” -Simon Simek, Start with Why:...
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