by Jim Doyle | Feb 5, 2018 | Prime Time
I am a frequent flyer—almost 2 million miles on Delta, platinum status on American, even a bunch of flights each year on Southwest. And, I can tell you, with absolute certainty, that there’s a huge difference between the service of airlines. It’s very...
by Jim Doyle | Jan 22, 2018 | Prime Time
I spent part of my Holiday break reading a great book called Tribe of Mentors by Tim Ferris. In the book, Ferris interviews top performers in business, sports, and life, and asks them a series of questions. Among the questions is one that any achiever would be...
by Jim Doyle | Jan 8, 2018 | Prime Time
“If we fail to change the world goes on. We just become increasingly irrelevant.” -Dr. Jim Davis I’ve been spending the last few days working on content for our Sales Manager’s High Performance Boot Camp. I’m hoping that I can help the people joining us to understand...
by Jim Doyle | Dec 18, 2017 | Prime Time
I first shared this story of an extraordinary Hertz employee in a Christmas 2004 issue of The Leaders Edge, the Jim Doyle & Associates management coaching program. I’ve recounted it many times since then, and it has also been circulated to Hertz employees around...
by Jim Doyle | Dec 4, 2017 | Prime Time
In the last year, we’ve been in lots of conversations with leaders about the high percentage of churn in many of our digital service businesses. When churn numbers are sometimes close to 50%, it’s impossibly hard to maintain solid growth in this part of our business....
