Focus on Front-line Leaders

Focus on Front-line Leaders

I believe front-line leaders are key to a station’s productivity, culture, and success … and their role’s value cannot be overstated. LSMs and DSMs, our own front-line managers, are the ones who ‘make it happen’—communicating between upper management and...
Being Comfortable in the Uncomfortable

Being Comfortable in the Uncomfortable

A significant portion of an account executive’s job is dealing with situations that are inherently uncomfortable: discussing a client’s budget, consistently calling to follow up with prospects, and dealing with the silence that often comes after asking for the order....
Are you Dr. No or James Bond?

Are you Dr. No or James Bond?

What type of manager are you? Conservative, stay-the-course, if it ain’t broke don’t fix it? Are you a Dr. No—meeting all of your team’s suggestions and new ideas with “No”? Or are you daring, open to improvisation, have backup plans, take advantage of tech...
The Hot Seat

The Hot Seat

Most sellers love to interact and share. Whether it’s a personal win, a creative idea, a prospecting strategy, or a struggle they need help with … most successful sales teams encourage sharing and are eager to support one another. And it’s a sign of a strong...
The Best Answer … Ask a Question

The Best Answer … Ask a Question

Here’s a tip for media sellers to remember before presenting their next marketing strategy. One of the most effective responses to a complex or difficult question is often … a question. We’ve all been guilty of losing sales because we blurt out answers to customer...